Privacy Policy – How z376 Handles Your Data

🏢 1. Who We Are

z376 is an online sports betting and gaming entertainment platform serving players in Pakistan. The platform operates at z376.pro and provides services including cricket and sports betting, slots, live casino, and related promotional and loyalty programmes. References to "z376", "we", "us" or "our" in this policy refer to the z376 platform and the team that operates it.

When you create an account on z376, we become the data controller for the personal information you provide. This means we are responsible for deciding how and why your data is collected and processed, and for keeping it secure.

If you have any questions about how your data is handled, the details for reaching our support team are set out in Section 12 of this policy.

📋 2. Data We Collect

z376 collects personal data in two main ways: information you provide directly when registering or using the platform, and data collected automatically as you interact with the site or app.

Information You Provide

• Registration details: Full name, date of birth, email address, phone number and any other information entered during account creation.
• Identity verification documents: Copies of national ID card, utility bills or other documents submitted during KYC (Know Your Customer) checks.
• Payment information: Details of your JazzCash, Easypaisa, Raast, bank account or card used for deposits and withdrawals. See Section 4 for more on payment data specifically.
• Communications: Messages sent to z376 support through in-platform chat or other channels, including any feedback or complaints.
• Responsible gaming preferences: Self-set deposit limits, session reminders or self-exclusion requests.

Data Collected Automatically

• Device and technical data: IP address, device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, features used, betting activity, session duration and navigation patterns within the platform.
• App data: If you use the z376 Android app, device identifiers and app version data may be collected to support functionality and troubleshooting.
• Cookies and similar technologies: Session cookies, analytics identifiers and preference cookies — covered in detail in Section 5.

🎯 3. Why We Collect Your Data

Every piece of data z376 collects has a specific purpose. We do not collect data speculatively or for purposes unrelated to running the platform and serving our players. The main reasons we process personal data are:

• Account management: To create, maintain and secure your z376 account and verify your identity as required.
• Processing transactions: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods accurately and securely.
• Providing services: To give you access to sports betting, cricket and PSL markets, slots, live casino, and all other platform features.
• Fraud prevention and security: To detect unusual activity, protect against account takeover, identify multi-accounting and prevent abuse of promotions or payment systems.
• Legal and verification obligations: To perform identity verification (KYC) and maintain records as required for responsible operation of the platform.
• Responsible gaming: To monitor activity that may indicate problem gambling and to apply self-set limits or self-exclusion requests made by players.
• Customer support: To respond to queries, resolve disputes and process complaints effectively.
• Platform improvement: To understand how players use the platform, identify bugs, improve the user experience and make informed product decisions.
• Marketing communications: Where you have opted in, to send you information about promotions, bonuses, new features and relevant offers. You can opt out at any time through your account settings.

💳 4. Payment Data

When you make a deposit or request a withdrawal on z376, payment data is processed to complete the transaction. z376 supports JazzCash, Easypaisa, Raast, bank transfer, debit cards and other mobile wallets for players in Pakistan. All transactions are processed in PKR.

z376 does not store full card numbers or mobile wallet PINs on its own servers. Payment transactions are handled through secure payment processing integrations. The data retained by z376 in relation to payments is limited to transaction references, amounts, timestamps, payment method types and the account identifiers needed to process withdrawals back to your registered method.

Third-Party Payment Processors

When you initiate a deposit or withdrawal, relevant transaction data is shared with the applicable payment provider — for example, JazzCash or your bank — to complete the transfer. These providers operate under their own privacy and data security policies. z376 only shares the minimum data necessary to process the transaction and does not grant payment providers access to your full z376 account profile.

🍪 5. Cookies & Tracking Technologies

z376 uses cookies and similar tracking technologies on the website and in the app to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. The types of cookies used by z376 are:

• Essential cookies: Required for the platform to function. These handle your login session, remember your preferences during a visit and keep your account secure. The platform cannot work without these.
• Analytics cookies: Used to understand traffic patterns, which features are used most, and where players encounter problems. This data is aggregated and does not identify individual players personally.
• Functional cookies: Remember your settings such as odds format preference, language and display options so you do not need to reset them every visit.
• Performance cookies: Help z376 identify slow-loading pages, errors or technical issues so the platform can be improved.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Non-essential cookies can be disabled without affecting core functionality.

z376 does not use advertising or retargeting cookies that track your activity across other websites or share your data with ad networks.

🤝 6. Third-Party Data Sharing

z376 does not sell, rent or trade your personal data to third parties. However, in order to operate the platform and deliver services to you, some data is shared with specific categories of trusted third parties under strict conditions:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data needed to process your deposits and withdrawals. No additional profile data is shared.
• Identity verification providers: Where third-party KYC tools are used to verify your identity documents, the relevant document images and personal data are shared with that provider solely for verification purposes.
• Game content providers: Slot and live casino game providers receive a player identifier and game session data to enable gameplay and settle results. They do not receive your full name, contact details or payment information.
• Analytics services: Aggregated, anonymised usage data may be processed using analytics platforms to help improve the product. Individual player identities are not exposed to these services.
• Legal and compliance: z376 may disclose personal data where required to do so by a valid legal process or to protect against fraud, security threats or abuse of the platform.

All third parties who handle data on z376's behalf are required to process that data only for the stated purpose and to maintain appropriate security standards.

🗂️ 7. Data Retention

z376 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required for legitimate operational and record-keeping needs.

• Active accounts: Personal data associated with your account is retained for the full duration your account remains active on the platform.
• Closed accounts: After an account is closed — whether voluntarily or by z376 — core account records, transaction history and identity verification data are retained for a defined period to support dispute resolution, fraud investigation and record-keeping obligations.
• Support communications: Records of support interactions are retained to help resolve any follow-up queries and to improve the quality of player support.
• Marketing data: If you have opted out of marketing communications, your opt-out preference is retained indefinitely to ensure you are not contacted again.

Once the applicable retention period expires and the data is no longer needed, z376 securely deletes or anonymises it so it can no longer be linked back to you.

🔐 8. Data Security

Protecting your personal information is a core responsibility of the z376 platform. The following measures are in place to keep your data safe:

• SSL/TLS encryption: All data transmitted between your device and z376 servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using the platform.
• Secure servers: Player data is stored on servers with access controls, regular security patching and monitoring for unauthorised access attempts.
• Password hashing: Account passwords are stored in hashed form — z376 support staff cannot view your password and will never ask you for it.
• Access controls: Internal access to player data is restricted to staff who genuinely need it to perform their roles. Access is logged and reviewed.
• Fraud monitoring: Automated systems monitor for unusual login patterns, suspicious transactions and other indicators of account compromise or fraudulent activity.

While z376 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play — keep your login credentials private, use a strong and unique password for your z376 account, and contact support immediately if you suspect unauthorised access.

✋ 9. Your Rights

As a player on z376 you have rights in relation to the personal data we hold about you. These include:

• Right of access: You can request a copy of the personal data z376 holds about you. Contact support to submit a data access request.
• Right to correction: If any of your personal information is inaccurate or out of date, you can update it through your account settings or by contacting support.
• Right to deletion: You can request that z376 delete your personal data. Note that some data may need to be retained for the period described in Section 7 even after a deletion request, where this is necessary for legitimate record-keeping.
• Right to restrict processing: You can ask z376 to limit how your data is used in certain circumstances — for example, if you dispute the accuracy of data we hold.
• Right to opt out of marketing: You can withdraw consent for marketing communications at any time through your account settings or by contacting support. Opting out will not affect transactional or service-related communications related to your account.
• Right to data portability: You may request your data in a structured, commonly used format where this is technically feasible.

To exercise any of these rights, get in touch with z376 player support through the in-platform chat. We will respond to requests within a reasonable timeframe. Identity verification may be required before a request is actioned to protect your account from unauthorised data requests.

🔞 10. Children's Privacy

z376 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use the platform in any capacity. z376 does not knowingly collect personal data from anyone under 18.

If z376 becomes aware that an account has been created by or for a person under 18, the account will be closed immediately, the data will be deleted, and any balance associated with the account will be withheld pending investigation.

If you are a parent or guardian and believe that someone under 18 in your household has registered on z376, please contact support immediately so the account can be closed and the data removed.

For guidance on managing access to gambling platforms at home, including parental control options, visit the Responsible Gaming page.

🔄 11. Updates to This Policy

z376 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered, or applicable privacy expectations. When material changes are made, active players will be notified through in-platform messaging or by email to the address registered on their account.

The "Last updated" date shown at the top of this page indicates when the policy was most recently revised. Your continued use of the z376 platform after an updated policy has been published constitutes your acknowledgment of the changes.

z376 recommends reviewing this page periodically so you remain informed about how your data is handled. If you have concerns about any update to this policy, contact support or, if you do not agree with the changes, close your account and request data deletion as described in Section 9.

📬 12. Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please reach out to the z376 support team through any of the following channels:

• In-platform chat: The fastest way to reach z376 support — available directly within your account dashboard.
• Email: [email protected] (plain text display — not a clickable link)
• FAQ: Visit the FAQ page for answers to common privacy and account queries.

When submitting a data-related request by email, please include your registered account email address and a brief description of your request. z376 may ask you to verify your identity before actioning any request that involves accessing or modifying personal data.